Jenn Lim: Happiness Evangelist and Author of Beyond Happiness
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The conversation between Jenn Lim, CEO and chief happiness officer of Delivering Happiness, and Guy Kawasaki covers various topics related to happiness, purpose, and company culture. Jenn emphasizes the importance of prioritizing happiness and redefining success, challenging society's definition of achievement. She shares insights from her book, "Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact."
The conversation delves into the impact of company policies on employee engagement and satisfaction. They discuss Zappos' decision to offer free shipping both ways, which was aimed at building trust with customers. They also touch on Zappos' unique return policy for shoes bought on February 29th during a leap year.
The acquisition of Zappos by Amazon is also discussed, with Jenn explaining that Amazon learned from Zappos' people-positive and culture-driven approach. They also talk about Zappos' policy of paying employees to quit if they don't enjoy their job, which was implemented to ensure alignment with the company's values.
Jenn introduces the concept of "beyond happiness," which involves finding purpose and fulfillment in daily life and work. She discusses the "wheel of wholeness" exercise, which helps managers understand employees as whole individuals beyond their work responsibilities.
The conversation also touches on identifying toxic behavior in companies through defining values and specific behaviors. Jenn emphasizes the importance of fostering a positive and connected culture in remote teams, suggesting activities that promote connection and highlight company values.
The conversation concludes with Jenn discussing her experience of deep thinking and reflection during a quiet fishing trip in Montana, emphasizing the significance of finding connection with nature and the universe.
Overall, the conversation highlights the importance of happiness, purpose, and positive company culture in both personal and professional life.
The conversation between Jenn Lim, CEO and chief happiness officer of Delivering Happiness, and Guy